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Customer Support Engineer :Montreal/Ottowa Canada
Location:
Remote, OR
Description:
Oxford Instruments is searching for a Customer Support Engineer who is fluent in French and experiencedwith troubleshooting and repair ofetch/deposition/Ion Beamtools including,vacuum systems, RF systems, HV power supplies, PLCs,to join our Plasma team. This position will be based in Montreal/Ottowa Canada, access to a major airport is required. How we work We're committed to being the leading provider of high:tech products and services for the world's most important industrial and scientific research communities. Our people are vital to our success. We strive to offer the opportunities that will attract, motivate and retain the very best talent in our sector. This involves creating an inclusive environment and culture, where difference is valued and people are recognized for what they deliver and bring to the team. Empowering People to Make a Difference We don't wait for change to happen. We enable it. That's why we aim to create the best working environment and culture for our people to thrive. We share the same goals and value diversity of thought, perspective and experience. With a focus on the ongoing development, engagement and wellbeing of our people, we know we will continue to exceed customer expectations and drive change for the future. About the Opportunity:We have an exciting opportunity for a Customer Service Engineer (CSE) to join a team of innovative and dedicated professional. The CSE willinstall, train and provide ongoing maintenance of complex systems throughout the United States and establish and maintain a high degree of customer satisfaction and confidence by appropriate actions and attitude acting as an advocate for the customer. Key Responsibilities: :Install, and ensure the operation of assigned systems and options to factory performance specifications.:Perform Basic "User Familiarization" Training at installations.:Ensure the customer is aware at all times of the correct method to obtain basic results, basic safety and system care.:Trouble shoot and repair all assigned systems to the appropriate level, ensuring that the system is returned to full operation:Perform instrument verification in accordance with departmental policies and procedures.:Ensure that costs generated by actions undertaken are controlled.:Ensure that all resources allocated e.g. vehicle, tools, test equipment are maintained in good condition.:Understand and control available resources to achieve customer satisfaction (such as Product Managers):Communicate with customers concerning the status of repair and or safety issues arising from work on their system, in a timely manner.:Promote a positive image of Oxford Instruments in all communications, whether in person, by telephone or in writing.:Advise customers on the availability of Oxford instrumentation related options, upgrades and support contracts.:Initiate Field Service Reports for each customer visit/repair in order to document instrumental and/or customer problems and the resolution of those problems.:Submit in a timely manner all reports including but not limited to (Carfs, Installation, Service, Schedule, expenses) and information on recurring or potential problems.:Provide reports which include information, suggestions, recommendations and/or modifications to instrumentation, policies, manuals or concepts.:Work closely with local sales representatives and agents to promote future sales, while understanding and maintaining customer satisfaction. The right canidate will meet the following criteria :Three to six years related experience and/or training; or equivalent combination of education and experience.:Experience with troubleshooting and repair ofetch/deposition/Ion Beamtools including,vacuum systems, RF systems, HV power supplies, PLCs,etc. is required:The individual should work independently, is accountable for meeting their own obejectives, and is subject to a flexible wor
Posted:
May 1 on Tip Top Job
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More About this Listing: Customer Support Engineer :Montreal/Ottowa Canada
Customer Support Engineer :Montreal/Ottowa Canada is a Customer Service Customer Support Specialist Job located in Remote OR. Find other listings like Customer Support Engineer :Montreal/Ottowa Canada by searching Oodle for Customer Service Customer Support Specialist Jobs.
Customer Support Engineer :Montreal/Ottowa Canada is a Customer Service Customer Support Specialist Job located in Remote OR. Find other listings like Customer Support Engineer :Montreal/Ottowa Canada by searching Oodle for Customer Service Customer Support Specialist Jobs.