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Product Manager (remote)
Location:
virtual
Description:
As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future Summary: At NRG Energy, we are dedicated to revolutionizing customer experience through innovative technology solutions. As a leading provider of retail energy, we prioritize seamless interactions and unparalleled customer satisfaction. Our commitment to excellence drives us to seek a dynamic and experienced Product Manager to lead the evolution and enhancement of our Nice CXOne software suite. We are seeking a passionate and strategic:minded Product Manager specializing in Nice CXOne software. This individual will be responsible for driving the product vision, strategy, and roadmap to ensure that our software remains cutting:edge and aligned with the evolving needs of our customers and the market. Essential Duties/Responsibilities: :Product Strategy: Develop and execute a comprehensive product strategy for Nice CXOne in alignment with company goals, business unit needs, and market trends. Ensure that proposed features align with the overarching strategic goals of the company and the product roadmap for Nice CXOne. Help articulate how these features contribute to long:term business growth and customer satisfaction. :Stakeholder Alignment: Engage with stakeholders, including internal teams, customers, and industry experts, to gather input and insights on enhancement requests. Collaborate closely with stakeholders to understand their needs, validate requirements, and advocate for prioritization based on strategic objectives. :Roadmap Planning: Define and prioritize features and enhancements through a clear roadmap, considering customer feedback industry best practices, and technological advancements. Works with business users to translate product roadmap features into well:defined product requirements including features, user stories, and acceptance test criteria. :Roadmap Refinement: Regularly refine the product roadmap based on the prioritization of enhancement requests, ensuring that it reflects evolving market demands, technological advancements, and customer feedback. Communicate the roadmap effectively across the organization to align teams and stakeholders. :Cross:functional Collaboration: Collaborate closely with cross:functional teams including technology teams (telecom, web, API, security, infrastructure, SAP, and third:party vendors, etc), and the various business users to ensure alignment and successful execution of the product roadmap. :Market Analysis: Conduct market research, competitive analysis, and stay abreast of industry trends to identify opportunities for product innovation and differentiation. :Customer:Focus: Engage with internal and external customers, gather feedback, and analyze user behavior to understand needs and pain points, driving improvements and new feature development. :Product Launch and Adoption: Lead successful product launches by working closely with the various business users to develop execution strategies and ensure successful adoption. :Release Planning: Contribute to release planning by defining feature sets, milestones, and timelines for upcoming product enhancements. Coordinate closely with development, QA, and release management teams to ensure smooth and successful launches. :Performance Tracking: Establish key performance indicators (KPIs) and regularly analyze product performance, making data:driven decisions to optimize user experience and product success. :Continuous Improvement: Establish a feedback mechanism to gather post:launch insights, monitor user feedback, and track the performance of implemented enhancements. Use this feedback loop to iterate and improve futur
Industry:
Retail & Wholesale
Posted:
May 1 on Tip Top Job
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More About this Listing: Product Manager (remote)
Product Manager (remote) is a Executive Product Manager Job located in United States. Find other listings like Product Manager (remote) by searching Oodle for Executive Product Manager Jobs.
Product Manager (remote) is a Executive Product Manager Job located in United States. Find other listings like Product Manager (remote) by searching Oodle for Executive Product Manager Jobs.