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Guest Services Manager
Location:
Ludington, MI
Description:
Our busy hotel is looking for an enthusiastic and detail-oriented customer service professional to be our next guest services manager. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful stay at our property. Other responsibilities include guest registration, training staff, resolving guest problems or complaints, and increasing the profitability of the hotel by improving occupancy rates through up-selling strategies. Our ideal candidate has two or more years in a team management role, preferably in hospitality. This is a second shift weekend on position. Apply now if you are ready to advance your career with an exciting leadership role! Responsibilities: • Maintain a high level of guest satisfaction by overseeing the whole front office activities• Evaluate front-office team members' performance while also hiring, training, encouraging teamwork, and setting a high level of customer service standards• Address all guest complaints, concerns, or incidents in a polite, timely, and responsive manner Qualifications: • Possess excellent management skills, communication skills, and multitasking skills• This role requires a strong emphasis on putting the guest first and providing exceptional customer service • Must possess a high school diploma or equivalent certification (GED)• 2+ years managing a team in a hospitality role or equivalent customer service role• 1+ years of previous experience working in the hospitality industry Compensation: $17 per hour About Company: Our goal is to deliver exceptional guest experiences. We do this by making sure we have the right people in the right role. We make sure our team members are engaged, well-trained, and appreciated for their work. Our team is what allows us to offer "Great Hotels Guests Love."
Company:
Holiday Inn Express & Suites
Posted:
May 2 on WizeHire
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More About this Listing: Guest Services Manager
Guest Services Manager is a Executive Manager Job at Holiday Inn Express & Suites located in Ludington MI. Find other listings like Guest Services Manager by searching Oodle for Executive Manager Jobs.
Guest Services Manager is a Executive Manager Job at Holiday Inn Express & Suites located in Ludington MI. Find other listings like Guest Services Manager by searching Oodle for Executive Manager Jobs.