This listing was posted on Tip Top Job.
IT Operations Administrator
Location:
Houston, TX
Description:
Company Overview Offering a complete ecosystem of maritime services, including broking, finance, port services and research, Clarksons is at the heart of global shipping. Our unrivalled reach, expertise, and depth of experience, combined with leading research, enables us to partner with clients across every sector to meet the demands of the world's rapidly evolving maritime, offshore, trade and energy markets. Building on our unique heritage and harnessing our insights to see further, faster, we work with our clients and communities to create strategies that have a positive impact on the industry and the world around us. Dedicated to excellence, it's our people that drive success for our clients. To understand more including day:to:day life at Clarksons, visit us at clarksons Role Summary We have a fantastic opportunity for an IT Operations Administrator to join our team in the US based out of Houston. The person in this role will work as part of the IT Support team and will be a key point of contact for the End User community. Alongside the team, the person in this role will support the activities of desktop services. This position would be great for someone with some experience in a support role who is keen to develop their technical skills further. The ideal candidate will be passionate about delivering the highest standard of IT support, with a genuine interest in technology and its application and use in the business, as well as customer oriented with a desire to learn and develop a career in technical service delivery. What you'll be doing : Working within the IT Administration team, you will be a key point of contact for user incidents and service requests.: Helping to triage and resolve user incidents and service requests, taking ownership, trouble shooting and liaising with other IT teams in order to resolve and manage user expectations.: Creating and maintaining accurate and concise ticket update/knowledgebase documentation within ServiceNow, with high focus on regional specifics.: Educating colleagues on best practise, adoption and utilisation of technology, applications, and services.: Working with the Lead IT Operations Administrator to identify trends and spot potential problems.: Improving and iterate on service support provision to the office.: Ensuring computers, printers and other peripherals are operational.: Providing support with hardware and software maintenance.: To fulfil additional / ad hoc duties as needed in order to meet the needs of the business. What we're looking for We invite applications from candidates who can demonstrate: stylemargin:bottom:8.0px:: Drive and self:motivation, with the desire and commitment to succeed, deliver excellence and make positive change; :Relationship building , with excellent interpersonal skills and the ability to quickly build rapport;: Collaboration, able to work well with others across diverse backgrounds to share information, develop skills, and deliver results;: Resilience with the ability to persist and adapt; : Smart problem:solving and analytical abilities, with a curious and inquisitive mind, and an openness to new ideas;: Professional integrity and a respect for company values.Other requirements : Previous experience within an IT Support role would be preferable.: Customer oriented, with a passion for delivering excellent service and for continuous improvement of services.: Excellent communication skills, able to provide technical support over the telephone, Chat or face to face.: Professional manner with a strong work ethic.: Good problem:solving skills, with a solution focused approach.: Ability to adapt and handle a constantly changing flow of support calls and walk:up technical assistance.: Ability to multitask effectively during busy times and remain calm during stressful situations.:
Posted:
May 7 on Tip Top Job
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More About this Listing: IT Operations Administrator
IT Operations Administrator is a Human Resource Operations Assistant Job located in Houston TX. Find other listings like IT Operations Administrator by searching Oodle for Human Resource Operations Assistant Jobs.
IT Operations Administrator is a Human Resource Operations Assistant Job located in Houston TX. Find other listings like IT Operations Administrator by searching Oodle for Human Resource Operations Assistant Jobs.