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Customer Service Representative : Bridgeport/Saltwell WV
Location:
Bridgeport, WV
Description:
Job ID: The name Central Supply Company, a CRH company, has been synonymous with "service" for over 100 years and four generations. We serve our customers in communities throughout north, central and southern West Virginia, southwest Pennsylvania and western Maryland. While we strive to promote our main product lines of Ready:Mixed Concrete, Concrete Block, Concrete Pumping, Insulated Concrete Forms, Brick and Builders' Materials, our number one goal is to forge partnerships with our customers through hard work and service. In addition, by being a part of the CRH family, we are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that come together to form CRH. CRH is the number one asphalt producer and paver, the second largest aggregates producer and the second largest ready:mix producer in North America. We are also the number three cement producer in North America and a leader in Canada. CRH operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise. Tired of browsing the classifieds? Job searches unsuccessful? Look no further, Central Supply Company has a challenging career opportunity waiting for you Customer Service Representive Position Overview Responsible for intake of customer orders and timely delivery of product to customers through a centralized call center. Must be able to schedule and dispatch drivers while maintaining safety and efficiency goals. Key Responsibilities (Essential Duties and Functions) The duties and responsibilities include but are not limited to the following. : Must possess strong problem solving skills relative to a fast paced fluid environment with emphasis on striking a balance of delivering excellent customer service while maintaining company safety and efficiency guidelines.: Must be computer proficient and ability to learn multiple levels of software (Command, Trakit, Universal, Microsoft Office, iPhone and Tablet applications.: Must demonstrate a pleasant and accommodating demeanor over the phone and a positive and professional attitude with internal and external customers in a high volume call setting. : Able to respond to stressful situations, co:workers, and customers in a professional, courteous manner.: Must possess good listening skills and address customer complaints or concerns.: Must be able to learn extensive product line and their different applications.: Must work directly with sales staff on pricing and quoting.: Must work directly with accounts receivable and credit manager regarding all accounts.: Attention to Detail is imperativeto accurately record delivery and product information into Command Dispatch Systems with ability to negotiate delivery times with customers.: Schedule, dispatch and control an appropriate level of drivers required to satisfy customer demand while maintaining safety and efficiency goals established by the company.: Support and collaborate with operations and frontline employees in an efficient and safe manner while complying with all DOT regulations.: Must be able to navigate various GPS systems. Needs to be familiar with our local delivery areas and must be able to assist drivers in finding jobsites.: Must be able to determine travel time to jobs and best plant locations to service the job.: Must be able to manage and direct a fleet of up to 60+ trucks at one time.: Coordinate next day's delivery schedule and interpret necessary driver/production employee correlating start times and strictly follow and observe the Federal Hours of Service rules and regulations.: Record accurate delivery and product information on orders.: Must be able and willing to work overtime and varying shifts including early mornings, late afternoons and Saturdays
Posted:
May 8 on Tip Top Job
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More About this Listing: Customer Service Representative : Bridgeport/Saltwell WV
Customer Service Representative : Bridgeport/Saltwell WV is a Customer Service Customer Service Representative Job located in Bridgeport WV. Find other listings like Customer Service Representative : Bridgeport/Saltwell WV by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Representative : Bridgeport/Saltwell WV is a Customer Service Customer Service Representative Job located in Bridgeport WV. Find other listings like Customer Service Representative : Bridgeport/Saltwell WV by searching Oodle for Customer Service Customer Service Representative Jobs.