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Patient Service Associate - Eye Center Hudson III
Location:
Durham, NC
Description:
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Health's Patient Revenue Management Organization Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions. Occ Summary Coordinate and participate in a variety of dumentation.Return medical records. Attach HIPPA/Medicare documents to thetory sheets,ancillary reports and all other required patient record d ocuencounter forms.Check-in patient upon arrival in the practice. Ident ifyties associated withdaily clinic preparation process, patient identif ication, patient checkin/out, charge posting, cash management and patien t appointmentscheduling. Position also involves customer service, messagedistribution, ancillary scheduling and preparation and referralsmanagem ent. Work Performed Prepare for clinic visits by rev iewingnext day patients andcompleting next day preparation activities. E nterpre-visit orders andprepare newpatient charts. Pick up X-rays, offi cecharts,medicalrecords, reports, petty cash and collections bag. File h iscorrect patientinformation in Maestro Care. Verify patient demographic data. EditMaestro Care as needed. Accurately identify the appropriate ac countfor patient visit. Present and educate patients on required forms a ndobtain signature as required by policy and procedure. Completes allMae stro Care check-in files and manage all appropriate alerts. Collectand p ost co-payments and balances on accounts due. Imprint all patientspecifi cchart documents and requisition/transmittal documents. Copy,file and di stribute insurance cards as indicated by procedure.Coordinate all labs/p rocedures as requested. Maintain private physicianoffice charts.Preparee ncounter forms. Investigate and account for missing encounterforms. Audi tencounter forms for completeness and accuracy beforebatching. Batches e ncounter forms or charge posting in Maestro Care.Schedule tests and proc edures. Complete and distributeancillary service requisitions.Explainbil ling to patientsaccording to PRMO credit and collection policies. Determ ine the amountof cash to be collected based on insurance plan.Check-outp atients. Make return appointments by scheduling patients into thecorrect appointment type, entering the primary care physician orreferring physie r messages to physicians, nurses andothers. Report obtained medical infc ian and scheduling tests and procedures.Answer telephone, take anddelivo rmation from patients and referringphysicians accurately, completely and timely. Disseminate messagesaccording to practice communication standar ds Knowledge, Skills and Abilities Strong verbal and written communication. Basic PC and data entryskills. Knowledge of medi cal terminology and telephone etiquette.Demonstrated ability to organize and prioritize work, provide oral andwritten instructions, interact tac tfully with customers and establishand maintain effective relationshipsw ith others. Must be able to applyspecific departmental policies rulesand regulations relating toverifying patient information, collecting paymen ts and maintainingrecords and forms. Level CharacteristicsN/A Minimum Qualifications Education Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education Experience Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or Degrees, Licensures, Certifications N/A Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.PDN-9c019763-2f57-4ec9-9c24-b404f9771c53
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More About this Listing: Patient Service Associate - Eye Center Hudson III
Patient Service Associate - Eye Center Hudson III is a Other Jobs Patient Service Associate Job at Duke Health located in Durham NC. Find other listings like Patient Service Associate - Eye Center Hudson III by searching Oodle for Other Jobs Patient Service Associate Jobs.
Patient Service Associate - Eye Center Hudson III is a Other Jobs Patient Service Associate Job at Duke Health located in Durham NC. Find other listings like Patient Service Associate - Eye Center Hudson III by searching Oodle for Other Jobs Patient Service Associate Jobs.