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Manager, eCommerce Growth Initiatives
Location:
Atlanta, GA
Description:
Serving the needs of all families with young children, Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's. How You'll Make an Impact: Carter's is seeking an experience insights Manager to innovate digital experiences for crucial parental purchases. Our eCommerce team aims to enhance customer experience with seamless, enjoyable shopping.As Manager, eCommerce Growth Initiatives, you will utilize data to develop customer-centric solutions, draw from various sources, and proficiently monitor key metrics via dynamic dashboards for organizational synergy. Your intuition, curiosity, and collaboration will be crucial in interpreting findings and delivering holistic end-to-end customer experiences.This position works under the Sr. Director of eCommerce, who oversees UX, Product Management, Testing, and Analytics. It's based in our Buckhead, Atlanta office. Identifying Growth Opportunities (50%) Manage data and direction for the eCommerce team, overseeing the capture and interpretation of data across web and mobile applicationsTranslate complex data into clear and actionable insights that inform eCommerce decisionsConduct data analysis across multiple reports and systems through advanced analytics techniques related to digital sales, customer behavior, and conversionIdentify opportunities and external trends that influence customer behavior and expectationsEnable and train stakeholders on the use of analytics tools (e.g. Adobe Analytics, Quantum Metrics, etc.) ensuring an understanding of what to monitor and how to self-servePartners with Product Managers to define tagging and analytics requirements for development team's use Evaluation, prioritization, and research (25%) Develop dynamic dashboards, visualizations, and reporting for ongoing experience monitoringActively pursues customer feedback via VOC, user behavior monitoring, a/b tests, and usability research to identify future customer needsContribute to competitive analysis to identify emerging trends, customer preferencesOwn and conduct research initiatives on cutting-edge techniques and tools in machine learning, along with research and analysis on customer behaviorEffectively interpret data & findings to identify trends, opportunities, and actionsEnsure end-to-end completion of eCommerce initiatives with consistent communication with relevant stakeholders Creating the consensus (25%) Partner with Leadership to establish a clear vision for the future of digital experience based on the data/findingsUtilize sound business judgement and clear communication when solving problems that stretch across multiple business verticals Strong influencing skills to quickly drive decisions that align with forward-looking eComm strategies with cross-functional LeadershipLeverages strong business, financial, and organizational acumen to help craft solutions that solve multiple use cases We'd Love to hear from you if: Bachelor's degree and ~3+ years of business development, analytics experience with a track record of delivering business value, or 5+ years of equivalent experienceDemonstrated history of using data to drive strategic roadmapsProven ability to prioritize multiple tasks and competing priorities in a fast-paced environmentEffective communication skills with experience confidently and credibly articulating a direction to gain consensus across multiple business units (Merchandising, Product Management, UX/UI, Marketing, etc.)Experienced with digital analytics tools (Adobe Analytics, Quantum Metrics, Dynamic Yield, etc.)Experienced in creating business cases in order and supporting the solution all the way through executionAnalytical, intuitive, and independent problem solver with an attention to detail OUR Team Members: Lead Courageously: Have a strong sense of personal values that align with our Company values Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients Drive Growth: Set aggressive goals and implement plans precisely Cultivates Innovation: Respectfully challenge the "we've always done it this way" mentality and explore new ways to achieve desired outcomes Make a career at Carter's: Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter's University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess. NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law. PDN-9c17c49f-be10-4651-8e99-dad2c19e4ec9
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More About this Listing: Manager, eCommerce Growth Initiatives
Manager, eCommerce Growth Initiatives is a Executive Manager Job at Carter's located in Atlanta GA. Find other listings like Manager, eCommerce Growth Initiatives by searching Oodle for Executive Manager Jobs.
Manager, eCommerce Growth Initiatives is a Executive Manager Job at Carter's located in Atlanta GA. Find other listings like Manager, eCommerce Growth Initiatives by searching Oodle for Executive Manager Jobs.